Privacy Policy

SAM’S TOURISM & LIMOUSINE LLC is a luxury chauffeur and limousine company headquartered in Houston, Texas, USA, with chauffeur service in Houston (Texas) and Seattle (Washington), operations in Dubai (UAE), Toronto and Calgary (Canada), and Baku (Azerbaijan).

Registered address: 9515 W Gulf Bank Rd Unit 75, Houston, TX 77040, United States
Email: ceo@samstlimousine.com
Phone: +1 (713) 281-3991

We collect information from you in the following ways:

a) Information you provide directly

• Identity & contact data: first name, last name, email address, phone number
• Booking data: pickup and drop-off locations, pickup date and time, number of passengers, flight number, special requests, and preferred vehicle
• Service preferences: service type (airport transfer, corporate travel, wedding, cruise transfer, hourly hire, or special event)
• Communications: messages you send us via contact forms or email

b) Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referring URLs, pages visited, and time spent on pages
• Cookies and similar technologies: session cookies, preference cookies, and analytics cookies (see Section 8)

We use your personal data to:

• Process, confirm, and manage your bookings and send booking confirmation emails
• Assign a professional driver and notify you of driver details before your journey
• Process deposit and balance payments securely through Stripe
• Send balance-due reminders 48 hours before your journey
• Respond to your enquiries and provide customer support
• Improve our website, services, and customer experience
• Send marketing communications where you have provided consent (you may opt out at any time)
• Comply with legal and regulatory obligations in the jurisdictions we operate in

Our legal bases for processing are: (i) performance of a contract — processing your booking; (ii) legitimate interests — improving our services and fraud prevention; (iii) your consent — marketing communications; and (iv) legal obligation — record-keeping and compliance.

We do not sell, rent, or trade your personal data. We share it only with:

• Our drivers: only the booking-relevant details they need to complete your journey (pickup location, time, passenger count, and any accessibility notes)
• Stripe, Inc. — our payment processor. Stripe handles all card data under PCI DSS Level 1 compliance. We never store your card number on our servers.
• Resend — our transactional email provider, used solely to deliver booking confirmations and service notifications
• Cloudflare R2 — cloud storage for any uploaded documents or photos relevant to your booking
• Law enforcement or regulatory authorities where required by law or to protect the safety of persons

All third-party service providers are contractually obligated to handle your data securely and only for the purposes we specify.

All payment transactions are processed by Stripe, Inc. We receive only a transaction confirmation, the last four digits of the card used (for your reference), and the payment amount. We do not hold, process, or store full card numbers, CVV codes, or bank account details.

A 30% deposit is charged at the time of booking. The remaining balance is due 48 hours before your scheduled journey. All amounts are displayed in your local currency (USD, AED, CAD, or AZN).

For Stripe’s own privacy practices, please review the Stripe Privacy Policy.

We retain personal data only as long as necessary for the purposes described in this policy:

• Booking and payment records: 7 years, to comply with tax and financial reporting obligations
• Customer account data: for the duration of the customer relationship plus 3 years
• Marketing consent records: until you withdraw consent
• Website analytics data: up to 26 months in aggregated or anonymised form

After the applicable retention period, we securely delete or anonymise your data.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of your personal data where there is no compelling reason for us to continue processing it
• Restriction: ask us to restrict processing of your data in certain circumstances
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests, including direct marketing
• Opt out of sale (CCPA/CPRA — California): we do not sell personal information; this right is therefore automatically satisfied

To exercise any of these rights, email us at ceo@samstlimousine.com. We will respond within 30 days.

Our website uses the following categories of cookies:

• Essential cookies: required for the website to function, including session management and the booking form (cannot be disabled)
• Preference cookies: remember your region and language settings
• Analytics cookies: help us understand how visitors use the site (aggregated, anonymised data only)

You can control cookie settings through your browser. Disabling non-essential cookies will not prevent you from making a booking.

As a global company operating in the USA, UAE, Canada, and Azerbaijan, your personal data may be transferred to and processed in countries outside your home jurisdiction. When transferring data across borders we rely on:

• Standard Contractual Clauses approved by the European Commission (where GDPR applies)
• The adequacy decision framework where applicable
• Contractual protections with our US-based service providers (Stripe, Resend, Cloudflare)

All international transfers are subject to appropriate safeguards ensuring your data receives equivalent protection.

We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:

• TLS/HTTPS encryption for all data in transit
• Encrypted database storage for sensitive information
• PCI DSS-compliant payment processing via Stripe
• Role-based access controls — staff see only the data they need to perform their role
• Regular security reviews and updates

No method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately at ceo@samstlimousine.com.

Our website may contain links to third-party websites, social media platforms (Facebook, Instagram), or partner services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email. Continued use of our services after any update constitutes your acceptance of the revised policy.

If you have any questions, complaints, or requests relating to this Privacy Policy or our data practices, please reach out: